At SARAL, we highly value self-agency, which means being capable of working independently and directing your own efforts without micromanagement.
You can consider this project as a mini version of your work at SARAL.
This project will reflect a typical day in the life of a Customer Support Representative at SARAL. It involves a simple Q&A that involves directly answering customer questions and suggesting workarounds, alternatives, and creative solutions to their issues.
Please submit your answers to the questions listed below in the required formats: both video and written. This helps us assess your ability to communicate with customers effectively through both written and real-time interaction.
As our support rep, most of your work will involve communicating with current SARAL users and potential leads. Your goal is to educate customers on SARAL functionalities and ensure their success with the program. You'll also assist with issue and bug resolution promptly.
Your day will involve extensive communication with users and our engineering team to ensure all issues, requests, and queries are resolved quickly, efficiently, and smartly by finding ways to prevent future similar issues.
Your primary goal is Customer Happiness 😍. Address bottlenecks and evaluate reported problems to determine if they can be resolved using existing SARAL features and workarounds. Rely on your knowledge and understanding of processes to establish solutions without constantly escalating to other teams.
This list includes questions and situations reported by our customers via email, slack or chat support. Your task is to assist with solutions, propose workarounds, and assist the brand in resolving their issues. Most of these are actual questions asked by SARAL users.
<aside> ❓ Query 1: “Hey, I want to build an influencer marketing program. Do you have a free trial and how many days is your trial duration? Your website is asking for a credit card, will I be charged?”
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<aside> ❓ Query 2: "Hi, I'm having trouble with finding influencers in SARAL. The results aren't matching my brand requirements: niche, follower size and geography. Can you advise on how I can filter out better results?”
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<aside> ❓ Query 3: “How can I email influencers using SARAL? Do the emails I send via SARAL go out from my own gmail and can I send emails in bulk to scale my outreach? My goal is to reach out to 80-100 influencer daily.”
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Submission Format: Written text
Context: